Terms & Conditions

1. About Colony Kart

Colony Kart ("Platform") is an online marketplace operated by Tekedu Solutions that connects customers with local kirana and grocery shops ("Partner Shops"). We provide the technology platform; products are listed, priced, packed and sold by the Partner Shops.

By accessing or using the Platform, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the Platform.

2. Role of the Platform

Colony Kart is a marketplace facilitator. The contract of sale for any product is between you and the Partner Shop. Colony Kart is not the seller of record and does not own, manufacture or stock the products listed.

Partner Shops are independently responsible for product quality, freshness, expiry dates, pricing accuracy, FSSAI compliance, and applicable licenses for the goods they sell.

3. Eligibility & Account

• You must be 18 years or older to place orders.
• You are responsible for keeping your account credentials and OTP confidential.
• You must provide accurate name, mobile number and delivery address.
• We may suspend accounts involved in fraud, abuse or misuse of the Platform.

4. Orders & Pricing

• Orders are accepted subject to product availability at the Partner Shop.
• Product images are for illustration; actual packaging may vary.
• Prices, offers and availability are set by Partner Shops and may change without notice.
• Weights for loose/fresh items (vegetables, fruits, etc.) are approximate; final billing may vary slightly and will be communicated by the shop.
• An order confirmation does not guarantee acceptance; the shop may decline out-of-stock or unserviceable orders with a full refund where payment was made.

5. Delivery & Pickup

Delivery timelines shown are estimates and may vary due to shop workload, weather or other conditions.

For pickup orders, collect within the communicated time window; shops are not responsible for freshness degradation on delayed pickups.

Please verify items at the time of delivery/pickup where possible.

6. Cancellations, Returns & Refunds

• You may cancel an order before the shop begins packing. Once packed, cancellation is at the shop's discretion.
• Damaged, expired, missing or incorrect items must be reported within 24 hours of delivery/pickup with photos where possible.
• Approved refunds are processed to the original payment method within 5–7 business days.
• Perishable items are non-returnable except in cases of quality issues or wrong delivery.
• Refund decisions are made jointly with the Partner Shop; Colony Kart will facilitate fair resolution.

7. Payments

Payment options (UPI, cards, cash on pickup/delivery) are shown at checkout and may vary by shop.

Online payments are processed by third-party payment gateways. Colony Kart does not store card details.

Failed transactions where money was debited are auto-reversed by the payment gateway/bank per their timelines.

8. Acceptable Use

• Do not misuse the Platform — fraudulent orders, fake reviews, harassment of shops or delivery staff, or attempts to disrupt the service are prohibited.
• Do not scrape, copy or reproduce Platform content without written permission.
• Commercial resale of products purchased on the Platform is not permitted.

9. Intellectual Property

The Colony Kart name, logo, design, and all Platform content are the property of Tekedu Solutions. Product images and descriptions belong to the respective Partner Shops or suppliers. Nothing in these terms grants you rights to use them without permission.

10. Limitation of Liability

To the maximum extent permitted by law, Colony Kart is not liable for product defects, health issues arising from products sold by Partner Shops, indirect or consequential damages, or losses beyond the value of the order in question.

Our aggregate liability for any claim shall not exceed the amount you paid for the relevant order.

11. Indemnification

You agree to indemnify Tekedu Solutions against claims arising from your misuse of the Platform, violation of these terms, or violation of any law or third-party rights.

12. Grievance Officer

Per Consumer Protection (E-Commerce) Rules, 2020: Grievance Officer — Surender, Colony Kart · Email: support@colonykart.com · Call: +91 9398580547 · Complaints acknowledged within 24 hours, resolved within 15 days.

13. Governing Law

These terms are governed by the laws of India. Courts at Hyderabad, Telangana shall have exclusive jurisdiction over disputes.

14. Changes to Terms

We may update these terms at any time. Continued use of the Platform after changes are posted constitutes acceptance. The latest version is always available on this page.