Help & Support
Quick answers to common questions. Still stuck? Email support@colonykart.com
Orders
How do I place an order?
Browse shops near you, add items to your cart, and confirm your order. The shop receives your list and packs everything — you get a notification when it's ready.
Can I modify my order after placing it?
If the shop hasn't started packing, contact them directly or reach us at support@colonykart.com. Once packed, changes are at the shop's discretion.
How do I cancel an order?
Orders can be cancelled before packing begins. Contact the shop or email support@colonykart.com with your order ID as soon as possible.
My item is missing, damaged or expired. What do I do?
Report it within 24 hours with photos if possible — contact the shop directly or email support@colonykart.com with your order ID. We'll arrange a replacement or refund.
Delivery & Pickup
Is delivery available or do I pick up?
This depends on the shop. Many shops offer pickup (your order is packed and ready when you arrive), and some offer local delivery. Options are shown on each shop's page.
How long until my order is ready?
Most orders are packed within 30–60 minutes during shop hours. You'll be notified when it's ready. Timelines shown are estimates.
Payments & Refunds
What payment methods are accepted?
Payment options vary by shop — UPI, cards, or pay at pickup/delivery. Available options are shown at checkout.
When will I get my refund?
Approved refunds are processed to your original payment method within 5–7 business days.
Money was debited but the order failed. What now?
Failed transaction amounts are auto-reversed by the payment gateway or bank, usually within 5–7 business days. If it takes longer, email support@colonykart.com with the transaction details.
For Shop Owners
How can I list my shop on Colony Kart?
Email support@colonykart.com with your shop name, location and contact details. Our team will get you set up.
I'm a shop owner and can't log in.
Use the Shop Login link at the top of the page. If you're locked out, email support@colonykart.com with your registered mobile number.