Refund & Cancellation Policy

1. How Payments Work on Colony Kart

Colony Kart (operated by Tekedu Solutions) is a marketplace connecting customers with local kirana shops ("Partner Shops"). Customers pay Partner Shops directly at the time of pickup or delivery (cash, UPI or other modes offered by the shop). Colony Kart does not collect product payments from customers.

The only online payments processed on this platform are wallet top-ups made by Partner Shops, which fund the platform fees for orders fulfilled through Colony Kart.

2. Shop Owner Wallet Top-ups

• Wallet top-ups are prepaid platform credits. Once successfully credited to the shop wallet, the amount is non-refundable and non-transferable.
• Failed or duplicate transactions where money was debited but not credited to the wallet are automatically refunded by the payment gateway/bank to the original payment method, typically within 5–7 business days.
• Unused wallet balance may be refunded on request only when the Partner Shop account is permanently closed. Requests are reviewed and processed to the original payment method within 7–10 business days after account verification.

3. Platform Fees

• Platform fees debited from the wallet for completed orders are non-refundable, as the service is considered delivered.
• If an order is rejected or cancelled before completion, the platform fee debited for that order is credited back to the shop wallet automatically.
• Manual wallet adjustments made by Colony Kart are final once applied.

4. Customer Orders

• Since product payments are made directly to the Partner Shop, refunds, replacements and returns for products are governed by the respective Partner Shop’s terms.
• An order may be cancelled before the shop begins packing it. Once packed, cancellation is at the shop’s discretion.
• For any order dispute (damaged, expired, missing or incorrect items), report within 24 hours to the Partner Shop or to support@colonykart.com — Colony Kart will facilitate a fair resolution.

5. Requesting a Refund

To raise a refund request, email support@colonykart.com with your registered mobile number, shop name (for shop owners), transaction amount and date. We acknowledge requests within 24 hours.

Approved refunds are processed to the original payment method within 5–7 business days. Bank/card statement posting times may vary by institution.

6. Contact

Refund & Cancellation queries: support@colonykart.com · +91-93985-80547

Colony Kart is operated by Tekedu Solutions, Hyderabad, Telangana, India.